Shipping Policy
Last updated:
1. Overview
This Shipping Policy explains how orders are processed and delivered by Draxylonthchitax. It applies to orders placed through draxylonthchitax.world and should be read together with our Terms of Use and Return Policy.
2. Processing Times
Orders are typically reviewed and prepared within 1-3 business days after confirmation. Business days are Monday to Friday, excluding public holidays in the Netherlands.
If we expect a significant delay, we will inform you using the contact details provided in your order.
3. Delivery Areas
We deliver within the Netherlands and may deliver to selected EU countries depending on courier coverage and local restrictions.
If delivery to your location is unavailable after checkout submission, we will contact you and offer cancellation with a full refund.
4. Shipping Costs
Shipping costs (if applicable) are shown before final order submission. The total amount payable is displayed in Euros and includes applicable taxes unless stated otherwise.
5. Delivery Estimates
Estimated delivery windows are provided for convenience and are not guaranteed. Delays may occur due to customs checks, weather conditions, or courier disruptions outside our control.
Consumer rights under mandatory Dutch and EU law remain unaffected.
6. Tracking and Delivery Attempts
Where tracking is available, we provide tracking details after dispatch. Couriers may attempt delivery more than once or route packages to a pickup point according to their procedures.
7. Incorrect Address Information
You are responsible for providing accurate shipping details. If an order is returned due to an incorrect or incomplete address, additional shipping costs may apply for re-delivery, unless the error was caused by us.
8. Damaged, Lost, or Missing Parcels
If your parcel arrives damaged or appears lost in transit, contact us at talk@draxylonthchitax.world as soon as possible with your order reference and any relevant photos.
We will investigate with the carrier and offer an appropriate remedy in line with applicable consumer law.
9. Contact
For shipping questions, contact:
Draxylonthchitax
De Werf 9
1777 BM Hippolytushoef
Netherlands
Email: talk@draxylonthchitax.world